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Returns and complaints

Returns

You have the right to withdraw from the contract and return a purchased product within 30 days of receiving the parcel. Returns are possible for all products available in our store.

  • We do not charge any fees for accepting a return.

  • The Customer covers the cost of returning the parcel.

  • The product must show no signs of use beyond what is needed to check that it works.

     

    How to request a return

  • Write to us at: kontakt@technotronix.pl

  • In your message, include the order number and the reason for the return (optional).

  • Send the product back to the address below:

  • Shipping details: 
    Adronix PC Yuliia Aboian
    ul. Piotrkowska 6/8U
    90‑270 Łódź, Poland
    NIP: 7252319414
    Tel.: +48 576 146 305

    How to prepare the product

  • Pack the computer in its original packaging or a sturdy box.

  • Include all accessories that came with the set.

  • Refund

    Once we receive the parcel, we will notify you by e-mail. We process refunds within up to 7 business days.

    The time may be longer if:

  • the product is incomplete or damaged,

  • the device is password-protected,

  • bank transfer details are missing,

  • additional clarification with the Customer is required.

  • Remove passwords, locks and accounts (e.g. Windows, Google).

  • Remove or cross out the old courier label.

     

    Complaints (defective goods)

    Warranty

    All computers are covered by a 2‑year warranty. Using the warranty requires that the seals and warranty card remain intact.

    What the warranty covers

  • free repair of the device or its parts,

  • replacement of the device, if repair is not possible,

  • technical consultation (many issues are resolved remotely),

  • service within 24–48 hours in most cases.

  • The Customer covers the cost of shipping the equipment to service.

    How to file a complaint

  • Write to us: kontakt@technotronix.pl

  • Describe the fault and provide the order number.

  • Incomplete or damaged parcel

    If the parcel arrived damaged or is missing items:

  • Take photos of the packaging and contents.

  • Contact us within 24 hours:

    • tel.: +48 576 146 305

    • e-mail: kontakt@technotronix.pl

  • We will help you file a damage claim with the carrier.

  • Send the equipment to the service address (same as for returns).

  • Once we receive the device, we will contact you and let you know the turnaround time.