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Warranty terms

Warranty terms

All computers and laptops sold at Technotronix are new and covered by the seller's 2-year warranty. Every set is built from original components sourced from authorized distributors in Poland and tested before dispatch. As an optional add-on, we offer warranty extension up to 36 months (see the "Additional warranty options" page for details).

What the warranty covers

  • free repair of the device or replacement of faulty components,

  • replacement of the device with a new one, if repair proves impossible,

  • a refund, if repair and replacement are not possible,

  • technical consultation — we resolve many issues remotely, without shipping the equipment,

  • service response within 24–48 hours in most cases.

How to file a complaint

  1. Write to us at: kontakt@technotronix.pl — describe the fault and provide the order number. Complaints must be submitted in writing (an e-mail is enough).

  2. We will reply within 24–48 hours and propose a solution — often the fault can be fixed remotely.

  3. If a service repair is needed, deliver the equipment to: Technotronix, ul. Piotrkowska 6/8U, 90-270 Łódź (in person between 10:00–17:00, or by courier). Tel.: +48 459 569 999, +48 576 146 305.

Include proof of purchase (invoice or warranty card) with the shipment, and for computers and laptops — also the power supply and cables. The Customer covers the cost of shipping the equipment to service; we return repaired equipment at our own expense.

Timeframes

Defects and damage discovered during the warranty period are fixed free of charge within 30 days of the equipment being delivered to service — in practice, most repairs are completed much faster. The warranty period is extended by the repair time.

What the warranty does not cover

  • mechanical damage, liquid damage and defects caused by them,

  • damage resulting from improper use, storage, or connection to a faulty electrical installation (including power surges),

  • consequences of unauthorized repairs, component modifications, or overclocking beyond factory settings,

  • faults resulting from software, viruses, or incorrect system configuration,

  • routine maintenance tasks (software installation, configuration, dust cleaning, upkeep),

  • data loss — back up your data before sending the equipment to service.

Keeping the warranty valid requires the warranty seals to remain intact. Upgrading the equipment (e.g. adding RAM or a drive) is possible — contact us beforehand so as not to void the warranty.

Statutory seller liability

The warranty does not exclude, limit, or suspend the Buyer's rights arising from the provisions on the seller's liability for lack of conformity of the goods with the contract.

Technical support

Regardless of the warranty, every Customer receives unlimited technical support — we'll help with configuration, updates and diagnostics. E-mail: kontakt@technotronix.pl, tel.: +48 576 146 305.